SK 
EN for industrial machine and CNC service
A service system where the technician knows what is waiting before the trip starts
With an industrial machine you are not selling a repair, you are selling a shorter downtime. Every hour a technician spends figuring out what is on site counts to the customer as stopped production.
A custom system for industrial machine service starts at €1,400 and the first version is usually ready within a week. It keeps a card for every machine at the customer, including the control type and the history of work done, plans regular maintenance, tracks spare parts and generates the service report straight from the visit.
Where this trade loses the most
The technician does not know what waits on site
The machine type, control version and what was last changed all get discovered on site. That is an hour of stopped production.
Spare parts are ordered only after diagnostics
The machine then sits another week and the customer counts the loss, which they will remind you of with the next quote.
Planned maintenance is not planned
It happens only after a breakdown, even though a regular inspection pays you better and costs the customer less.
Reports are written from memory
The technician finishes them in the evening or on Friday. The customer needs them for a claim and you go hunting through your emails.
What such a system includes
A card for the machine at the customer site: manufacturer, type, year, version of the control system, installed modifications and the history of every job with photos. The technician opens it before the trip and brings the right part the first time.
A plan for regular maintenance based on operating hours or production cycles, not on the calendar. The system flags the date ahead of time, so you can agree on a shutdown the customer is planning anyway.
A record of spare parts, including the ones worth keeping in stock for a specific customer. With expensive production, one part on the shelf is cheaper than two days of downtime.
A service report created on site and signed by the customer on a tablet. It goes to them by email right away and you have it tied to the machine, not sitting in a mail folder.
An overview of jobs by machine that shows which machine keeps failing. That is the best possible basis for a quote on an overhaul or a replacement.
- Commissioning The machine card is created with type, control and modifications.
- Planned maintenance Date set by operating hours or cycles, not by a date.
- Job and report Signed on site, tied to the machine and sent to the customer.
- Next interval The history grows and shows which machine is worth replacing.
What stands behind it
I have not yet built for industrial machine service. The closest is Kotle CRM, where the equipment card, the planned service and the report from the visit already run, which is most of the skeleton. What is different is the link to operating hours and to the customer production shutdown, and that is the part I want you to explain to me before the first line of code.
The closest finished system is a CRM for a company that installs and services boilers. The same logic: equipment with a serial number on someone else site, regular dates, a technician trip and a document that has to go out at once.
The first working version there took 3 hours, because we first worked out how the company really operates and only then wrote the code. With machines that conversation matters even more, because there are more exceptions.
Common questions
We have customers with dozens of machines. Can it handle that?
Yes, records are kept by machine and by site, so one customer can have any number of them. Large customers are exactly where it pays off the most, because that is where the most searching happens.
We also do programming and machine modifications, not just repairs.
That is another type of job with its own report. What matters is that it is saved to the machine card, because in two years the note about a modification is the most valuable thing you have.
Our technicians work in halls with no signal.
The entry and the photos can be done offline and sent later. In production halls that is a normal situation, so I plan for it.
How much does it cost?
From €1,400, with no per-user fee. Further development from €330 a month with no lock-in; the code and the data are yours.
How many hours a year do your technicians spend searching?
Tell me how many machines you look after and how you keep track of them today. The machine history sits behind a QR code and the next repair shows it to everyone, not just the person who did it. The first call is free.
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