SK 
EN for private clinics
Appointment booking for a clinic that frees up the nurse from the phone
In a clinic the most expensive thing is not the doctor's time, but the nurse's time spent on the phone. And most of those calls are only about when a slot is free.
Appointment booking for a private clinic on your own website starts at 470 € and carries no commission. The patient picks the type of examination and its real length, a reminder goes out the day before, and the waiting room matches reality, because people book for a time and not for an hour that already has six patients on it.
What slows a clinic down the most
The nurse answers the phone during an examination
The interruption costs both the doctor and the patient time, and most of the calls are only a question about a free slot.
People book for an hour, not for a time
Six people at nine means a waiting room full of unhappy patients and a doctor who runs late all day.
Patients do not show up without notice
A slot that someone else could have taken stays empty, and nobody finds out in time.
Follow-up visits never get arranged
The patient is due back in half a year. Without a reminder they come after a year or not at all, which is worse both medically and financially.
What such a system includes
Booking on the website with a real length based on the type of examination. An initial examination and a short check are not the same, and this is exactly what decides whether the waiting room matches reality.
An automatic reminder the day before and the option for the patient to cancel with a single tap. A cancelled slot can be offered to someone else, which is better than an empty window for the clinic and for the next patient alike.
Scheduling a follow-up at an interval set by the doctor, with a reminder at the right time. This is also the most important part medically, because a missed check means a worse treatment outcome.
A waiting room overview for the nurse: who is booked, who has arrived and who is running late. This makes it possible to shift slots during the day without anyone counting it on paper.
A website that clearly says what the clinic does, for whom, and whether it accepts new patients. That last piece is the most searched for and the most often missing.
- Today: booking by phone The nurse interrupts work, people book for an hour, and the waiting room does not match reality.
- After: booking on the website Real examination length, a reminder the day before, and a freed slot offered to someone else.
What stands behind it
I have not built for a private clinic yet. The closest I have is a bike service with booking for tasks of different lengths and with reminders, which is the same skeleton. What is fundamentally different here is health data and the fact that booking has to fit into the clinic software you already use; that is where we would have to start.
I built booking for time slots with different task lengths and with reminders for a bike service that used to pay a portal roughly a thousand euros a year for it. After switching to its own booking, the number of reservations did not drop.
The same website brought the business to an average position of 5.9 in Google. For a clinic that takes patients from the surrounding area, being found matters just as much as the booking itself.
Frequent questions
We have clinic software. Will this replace it?
No, and it should not. Medical records belong in certified software. It makes sense to put booking and reminders next to it, which it usually cannot do, and not to type the same thing twice.
We do not want everyone to book a slot on their own.
Booking can be set up as a request that the nurse confirms. Most clinics start this way and open only some slots for direct booking later.
What about patient data protection?
The booking system holds only a minimum of data, meaning the name, contact and type of examination, not a diagnosis. The fewer sensitive details it holds, the better, and that is how I design it.
How much does it cost?
A website with booking from 470 €, with no commission and no reservation fee.
How many calls a day does your nurse answer?
Write to me how many patients you book per day and how it works today. The goal is simple: the nurse picks up the phone to help someone, not to write down an appointment. The first call is free.
Book a call →