SK 
EN for camera and security installers
A system for camera installers that keeps configs and access details in one place
A camera system is a nice job until the firm grows. Then it turns out the access details for four hundred devices live in a single Excel file sitting on one technician's desktop.
A custom system for a camera and security installation firm starts at €1,400 and the first version is usually ready within a week. It keeps a record of installations with their configuration and safely stored access details, tracks service contracts and warranties, and lets a technician see what is on site without having to call a colleague.
Where a firm like this gets stuck
Access details sit in an Excel file on the desktop
It is the firm's biggest security risk and nobody deals with it until something goes wrong.
You do not know what is installed on site
The number of cameras, the recorder type, the disk size and the retention period all get checked by driving out there.
Warranties get lost
A camera fails after a year and a half and nobody knows whether it is still under warranty or from whom.
Service happens only once it stops recording
The customer finds out exactly when they need the footage. That is the worst possible moment for both sides.
What a system like this includes
An installation card with the configuration: number and type of cameras, recorder, disk, retention period, a layout diagram and photos from the install. The technician sees what is waiting for them before the trip and does not need to call a colleague.
Access details stored separately and with limited access, not in a spreadsheet on the desktop. This is the thing a firm puts off until there is a problem, and by then it is too late.
Warranty tracking by device and supplier, so a claim is handled by someone who has the paperwork rather than someone hunting for an invoice from two years ago.
Service contracts with regular checks of the recording and disk status. This is also how you turn a one-off install into recurring income, which is the biggest untapped potential in this field.
Invoicing from the site visit and an overview of which sites have a contract and which do not. The ones without a contract are exactly the list worth calling.
- Installations Configuration, layout, photos and the devices used.
- Access details Stored separately and with limited access, not in a spreadsheet.
- Warranties and contracts Who, until when, and what a regular check covers.
- Service and invoicing Functionality checked ahead of time, a receipt from the visit.
What stands behind it
I have not yet built for a security installation firm. The closest is Kotle CRM, with a device card, service dates and invoicing from the visit. What is extra here, and what has to be done properly, is the secure storage of access details; that is not something you bolt on at the end.
The closest finished system is a CRM for boiler service and installation: a technician in the field, equipment on someone else's property, recurring appointments and an invoice that has to go out right away.
It came from replacing a single Excel file that only one person understood. For camera firms it is the same Excel file, except it also holds passwords, which is considerably worse.
Frequently asked questions
How will recorder passwords be protected?
Stored encrypted and accessible only to people you allow, with a record of who viewed them and when. That is the minimum and it is also the main reason an Excel file on the desktop is not enough.
We also do access control and attendance systems. Does that fit?
Yes, it is the same type of record: an installation with its configuration and access details. Most firms do both and there is no point splitting it.
Can we track which customers have a warranty running out?
Yes, and it is one of the best reasons to keep records at all. A list of sites past warranty and without a contract is the best outreach material a firm can have.
How much does it cost?
From €1,400, with no per-user fee. The first working version is usually ready within a week.
Where does your firm keep its recorder passwords?
Tell me how many installations you look after. Recorder credentials then sit in one place and a technician finds them without calling you. The first call is free and this is most often the first thing it sorts out.
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