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EN for veterinary clinics
A system for a veterinary clinic that remembers vaccination dates instead of the owner
In a veterinary practice the biggest loss of income is a quiet one: a dog that was due for a booster simply does not show up, because the owner forgot and nobody reminded them.
A custom system for a veterinary clinic starts at 1,400 € and booking on your own website starts at 470 €. It keeps a patient record with history, announces vaccination and deworming dates on its own and takes bookings with no commission on the reservation, so the nurse does not have to pick up the phone during a treatment.
What costs the clinic the most
The phone rings during a procedure
Either someone answers and interrupts the work, or nobody answers and the client calls somewhere else.
The owner watches the vaccination dates
And usually does not. The dog comes back after a year and a half instead of a year, if at all.
The patient record lives in a binder
During an emergency over the weekend you are searching for what was done last time and what the animal is allergic to.
Prescriptions and dosages are written by hand
Every time from scratch, even though it is the same product and the same weight of the animal.
What such a system includes
A patient record, not a client one: species, breed, weight, microchip, allergies, history of procedures and medication given. The owner is linked to it, because there tend to be several dogs and one owner.
Booking on your own website with a choice of doctor and type of visit. A checkup and an operation do not take the same amount of time and the calendar has to know that, otherwise the waiting room piles up.
Automatic reminders for vaccination, deworming and a post-procedure checkup. This is the cheapest part of the system and at the same time the one that pays for itself soonest, because it brings back patients who would not have shown up otherwise.
Prescriptions and dosages from a template based on the animal weight, so the same thing is not retyped at every visit. With repeated treatment that is the difference between one minute and five, and those five minutes multiply by the number of patients per day.
A stock of medicines and vaccines with expiry dates. An expired vaccine is a direct loss and also something that a clinic typically discovers only when someone reaches for it in the fridge.
- First visit A patient record is created with species, weight, microchip and allergies.
- Procedure or vaccination It is written into the history, including the medication and doses given.
- Reminder before the date The owner gets a message on their own, without having to remember it.
- Next visit The history is at hand and the interval moves forward by itself.
What stands behind it
I have not built for a veterinary clinic yet. The closest thing I have is a bike workshop, where commission-free booking, a record with history and reminders are running, which is most of what you need. What is not there are medicines, dosing by weight and veterinary documentation, and I would want you to explain those to me before the first line of code.
I built commission-free booking and a machine history keyed by code for a bike workshop. It is the same task: a calendar with different lengths of jobs, a record with history and a reminder that brings the customer back.
That workshop saved roughly a thousand euros a year on the reservation platform alone and its bookings did not drop after the switch. In a veterinary practice a reservation fee is just as pointless.
Frequent questions
We have a program that is mandated. Will this cancel it?
No. The usual path is to leave the professional records where they are and build booking and reminders around them, which that program cannot do. Replacing professional software makes no sense.
Can it handle several doctors and one waiting room?
Yes, each doctor has their own calendar and the client picks either a doctor or just a time. That is exactly why the length of each type of visit can be capped.
What about emergencies and acute cases?
Those do not belong in the calendar and the system accounts for that: an acute case is logged as a walk-in and pushes the rest of the day, so the waiting room matches reality.
Who owns the client data?
You do. The code, the database and the access are yours and can be exported at any time.
How many patients did not come in for a booster this year?
Write to me how many clients you have and how you remind them of dates today. Reminders go out on their own, and nobody waits in reception because two people booked the same hour. The first call is free.
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